Privacy policy

Last updated: 18 August 2026

At The Wellnez, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, book an appointment or use our online nutrition services.

1. Information We Collect

Depending on how you use our services, we may collect:

Your name, contact details and date of birth
Information provided when booking an appointment
Health, medical, nutrition and lifestyle information relevant to your consultation
Information about your goals, dietary habits and progress
Appointment and consultation notes
Payment and transaction information
Communications between you and The Wellnez
Basic technical information collected through our website and cookies

Health information is considered a special category of personal data under the GDPR and is handled with additional care.

2. How We Use Your Information

We use your personal information to:

Arrange and manage your appointments
Provide personalised nutrition consultations, recommendations and nutrition plans
Communicate with you about your appointments and services
Process payments and refunds
Maintain appropriate consultation and business records
Meet applicable legal, accounting and professional obligations

We process personal data where necessary to provide the services you request, comply with legal obligations, pursue legitimate business interests where appropriate, or where you have provided consent.

Where required for the processing of health-related information, your explicit consent will be requested.

3. Online Consultations & Meeting Notes

Consultations are provided online through third-party video conferencing platforms.

Where available, meeting note, transcription or AI-assisted summarisation features may be used to help prepare consultation notes and summaries. As these tools may process information discussed during your consultation, you will be informed and, where required, asked for your consent before they are enabled.

You can choose not to use these features and continue your consultation as normal.

4. Payments & Third-Party Services

We use trusted third-party providers to help operate our services, including website and booking services, payment processing, video consultations, email communications and, where applicable, meeting-note or transcription tools.

These providers may process personal information only where necessary to provide their services.

The Wellnez does not directly store your complete payment card details and does not sell your personal information.

Some service providers may process information outside the European Economic Area (EEA). Where this occurs, appropriate data protection safeguards are used as required by applicable law.

5. How Long We Keep Your Information

We keep personal information only for as long as necessary to provide our services and meet applicable legal, accounting and professional requirements.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

6. How We Protect Your Information

We take appropriate measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to what is necessary for providing and managing our services.

7. Your Rights

Under the GDPR, depending on the circumstances, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information
Restrict or object to certain processing
Request transfer of your information where applicable
Withdraw your consent where processing is based on consent

Some rights may be limited where we are legally or professionally required to retain certain information.

To exercise your rights, please contact us at thewellnez@gmail.com.

8. Cookies

Our website may use cookies and similar technologies to ensure that it functions correctly and, where applicable, to understand how visitors use the website.

Where consent is required, non-essential cookies will only be used after you have made your cookie preferences.

You can manage your preferences through the cookie settings available on our website.

9. Changes to This Policy

We may update this Privacy Policy when our services, practices or legal requirements change. The latest version will always be available on this page.

10. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

The Wellnez
Email: thewellnez@gmail.com